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Terms & Conditions

All orders placed with ComputeUK are subject by the purchaser to acceptance of our terms and conditions detailed below.

Acceptance of orders
 
No orders resulting from any quotation, price list or other similar document made or issued by ComputeUK shall be binding. ComputeUK may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever. ComputeUK reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will refund be made to any third party card or account.
 
Product pricing
 
ComputeUK makes every effort to ensure that the pricing displayed on our website and price list is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any overpayment made by you. ComputeUK reserves the right to alter all product pricing without notice.
 
Product specification
 
ComputeUK warrants that the goods will be at the time of delivery correspond to the description given. It is the responsibility of the customer to check the compatibility and suitability of the goods for any particular purpose before ordering. ComputeUK hereby reserves the right to make without notice such minor modifications in specification, designs or materials as it may deem necessary or desirable by experience.
 
Payment
 
Payment will not be taken from the customers credit/debit card until all goods ordered are in stock ready for dispatch. The contract will be deemed active once payment has been received by ComputeUK.
 
Ownership
 
The risk in the goods shall pass from ComputeUK to the customer upon delivery or collection of such goods to the customer. However, notwithstanding delivery or collection and the passing of risk in goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until ComputeUK has received payment in full for all goods delivered or collected to the customer under this and all other contracts between ComputeUK and the customer for which payment of the full price of goods there under has not been paid. Payment of the full price of the goods shall include the full amount payable under the terms of this and all other contracts between ComputeUK and the customer under which the goods were delivered or collected.
 

Cancellation

You can cancel your purchase at any time either before or up to 14 Days after delivery of your product by contacting us in writing. Once your return has been approved we will notify you as to how to return the product. Your product must be complete, unused and in 'as new' condition (e.g. , if you have opened the box to examine the product you must have done so without damaging or marking the product in anyway). It should be returned with the original box, packing and accessories. Prerecorded DVD's, CD's and other software must be sealed. Any 'Free Gifts' received with the product must also be returned. Customers returning goods, do so at their own risk and are responsible for ensuring that the goods must be adequately packed to avoid any kind of damage in transit. Any goods being returned should be adequately insured to the value, in case or either loss or damage in transit. We cannot cancel your purchase when:

  • The seal has been broken on any software including games.
  • There is contract for services with the product and you have started using the service.

This legislation covers distance selling regulations, where items are bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, over the counter, fairs or exhibitions.

Warranty

Unless otherwise stated in the product description, all new goods are supplied with a one year return to base warranty where the product may be returned back to ComputeUK in accordance with our returns procedure set out under Returns. All used goods are supplied with a 30 Day return to base warranty where the product may be returned back to ComputeUK in accordance with our returns procedure set out under Returns. Certain products contain their own manufactures warranty, which may vary between manufacturer. Where there is a manufacturers warranty set out in the product documentation then the warranty will remain with the manufacturer and therefore the customer will deal directly with the manufacturer or one of their authorized service centre. ComputeUK accepts no responsibility for any losses incurred when dealing with the manufacturer in accordance with their warranty terms. This warranty does not cover faults caused by physical damage, accident, neglect, misuse or normal physical wear and tear.

Shipping

Free delivery to the UK. Small postal items are sent via Royal Mail 1st Class. All orders received before 3pm will be despatched the same business day. Expected delivery time next day. Larger items are sent via courier (City Link). All orders received before 5pm will be despatched the following business day. Saturday delivery is not available on items sent via courier. Expected delivery time 1-2 business days. Please Note items sent via courier are unavailable to Northern Ireland & the following areas of the Scottish Highlands and Islands (IV3–IV40, IV52–IV54, IV63, KW1–KW14, PA20–PA40, PH19–PH40, PH50). (All HS, IV41–IV51, IV55–IV56, KA27-KA28, KW15–KW17, PA41-PA49, PA60-PA78, PH41-PH44, All ZE).

ComputeUK reserves the right to amend these charges should extra costs incur. You will however be notified by email or phone prior to any charge taken and goods being dispatched. All orders received by ComputeUK are shipped subject to availability. ComputeUK reserve the right to ship products at a later date where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. ComputeUK cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or a full refund.

Goods Delivered

The customer shall inspect the goods immediately upon delivery. Notice in writing must be given within 24 hours of acceptance of the goods, in respect of any alleged fault, incomplete or damaged product. Failure to give such notice will deem the customer to be bound by normal contract terms and be liable to pay for the same accordingly.

Returns

If you are returning your product because it is defective, please complete our online returns form advising us of the defect or defects. Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product together with a copy of your proof of purchase. ComputeUK recommends that all returns be sent by registered post, so that a record of the return is available for you. ComputeUK will not issue refunds for any items lost or stolen in transit to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return. Any damage, fault or virus defecting the original product occurring due to user modification, including component and software implementation not supplied by ComputeUK, will not be covered by the ComputeUK warranty and ComputeUK reserves the rights to charge for any labour, parts and delivery charges incurred. ComputeUK reserves the right to charge 15% of the purchase price where the returned product is found not defective, the customer will be responsible for paying any postage or shipping costs incurred when returning the product back.

Data loss

It is the customer’s responsibility to ensure that prior to ComputeUK starting work on its computer system or other electronic installation, that all critical data has been backed up, and that appropriate recovery procedures are in place. It is the customer’s responsibility to back up all files and folders. ComputeUK cannot accept liability for any loss of data and/or information during any repair, upgrade or diagnosis.

Links

These Terms and Conditions only cover this website. Any other web sites to which you can link from this site are governed by their own terms and conditions. ComputeUK accepts no responsibility or liability for the content of web sites that are not under our control.

Terms and Conditions

These terms and conditions set out the entire agreement and understanding between you and ComputeUK. ComputeUK reserves the right to change these Terms and Conditions at any time, without giving notice to you.

 

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